Prime Minister Gaston Browne has criticised local banks for what he described as persistently poor customer service, calling for urgent improvements across the sector.

Speaking at the Eastern Caribbean Currency Union (ECCU) chairmanship handover ceremony, Mr Browne said some financial institutions consistently fail to meet basic service standards. He cited an incident where customers were left standing in the sun for hours, with no tents or shelter provided.

“It’s unacceptable,” he said. “Good service is good business.”

The Prime Minister, who also serves as Finance Minister, accused some banking staff of prioritising position over public service and announced plans to fast-track the creation of an Office of Financial Conduct and Inclusion to monitor behaviour in the financial sector.

In a strong message to the industry, Mr Browne said poor service undermines business activity and regional development, warning banks to reassess their operations amid growing global competition.

“Service is love,” he concluded. “Let’s show some love and serve our people graciously and efficiently.”