Dear Editor,

I am a diabetic patient who depends on MBS for my medication. About eight months ago, my doctor put me on Ozempic because other medications were not working well for me. So far, it has been helping and controlling my blood sugar. However, the problem I am facing is the constant delays at Medical Benefits.

When I take my prescription to be filled, I am only given three pens for a once-a-week medication. There are four weeks in most months—and sometimes five—so how am I only receiving three pens for one month?

Another issue is the constant need to reapply for the medication. I am a diabetic and require medication continuously. Why do I need to reapply every three months, especially when the doctor’s fee is over $300? I am a low-income earner; I cannot afford to pay more than $300 every three months and still not receive my medication.

They take forever to approve life-saving drugs. I have been out of my medication for two weeks, and when I call, I am told the person responsible is on vacation. So there is only one person doing that job? No one else can fill in until that person returns?

This Ozempic regimen needs to be revised. These are life-saving drugs for some of us, and if it cannot be managed properly, it should not be done at all. I have made numerous complaints to the staff because I am not sure they fully understand the medication. Whoever is in charge needs to take feedback from those of us who actually use it.

I now have to be going to the hospital for insulin because my blood sugar is rising by the day. I am urging the decision-makers at Medical Benefits to please look into this, because my life depends on this drug.