ST. JOHN’S, Antigua and Barbuda — The Antigua Public Utilities Authority (APUA) has announced that it will begin disconnecting customers with overdue accounts on Monday, Nov. 16, as part of a two-week exercise running through Nov. 30.
The authority said the disconnection exercise will target accounts with outstanding balances that are 30 days or more past due.
In a notice issued for November 2026, APUA urged affected customers to settle their outstanding balances as soon as possible to avoid service interruptions.
Customers who are unable to pay their balances in full are being encouraged to visit APUA’s Credit Control Department in person to discuss available payment arrangements.
The authority also reminded domestic customers that they can receive a 10% discount when they pay their current month’s bill in full before the due date printed on the bill.
Customers seeking information about their outstanding balances can contact APUA’s Customer Service Department at 480-7150. Account information and payment services are also available through the APUA online portal.
APUA cautioned that customers whose services are disconnected may have to wait one to two business days for reconnection after making payment.
The authority is encouraging customers to make payments promptly and, where necessary, arrange payment plans before the disconnection exercise begins.
Source: APUA disconnection notice for November 2026, supplied with this report. APUA’s official website confirms its customer service contact details. apua.ag
Source: Antigua News Room APUA to disconnect accounts 30 days overdue starting Nov. 16.